We gladly exchange unwashed/unworn purchases with original hang tags attached within 21 days of original ship date. Items must be returned to the ecommerce warehouse in the same country it was shipped along with the original packing slips and RMA Number. All garments are subject to inspection. Customer is responsible for all shipping costs. Packages must be returned prepaid. We do not accept COD. To initiate an exchange please email to firstname.lastname@example.org to receive your RMA number - this number is mandatory in order to process your exchange. We do not process refunds.